SpellBound: Survival

1. Purpose of this Policy

This Refund Policy explains how Havoc Interactive handles refund requests for digital purchases made through SpellBound: Survival, including gem packs, characters, cosmetics, subscriptions, and any other digital content. Please read it carefully before making any purchase.

2. Acknowledgment of Non-Refundable Digital Content & Waiver of Withdrawal Rights

By completing a purchase through our website or in-game storefront, you expressly agree that:

• Digital content is delivered to you immediately upon successful payment.
• You waive your statutory right of withdrawal as permitted under Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) and equivalent Swiss consumer protection law.

Because of this immediate access, all digital purchases are final and non-refundable once delivery has occurred.

You further acknowledge that:

• You are purchasing a license to access digital content — not ownership.
• In-game items, currencies, characters, and unlocks have no real-world monetary value and cannot be exchanged, cashed out, or redeemed outside the Game.
• Access begins immediately at successful payment, which is the moment delivery is considered complete.

3. Limited Exceptions — When a Refund May Be Considered

Refunds may be considered only in the following limited cases:

• Duplicate or accidental payment — you were charged more than once for the same transaction.
• Non-delivery due to verified technical failure — payment was captured but the purchased content was never delivered to your account and cannot be re-issued.
• Unauthorized transaction — your payment method was used fraudulently without your consent, subject to investigation with the payment provider.
• Billing error caused by us — an accounting or system error caused an incorrect charge.

Refunds in these cases are granted only after verification by our support team.

4. Non-Refundable Cases

Refunds will not be granted for:

• Buyer's remorse, "changed my mind", or purchases made in error by you.
• Items, currencies, characters, or benefits that have already been delivered, consumed, or partially used.
• Account bans, suspensions, or terminations resulting from violations of our Terms of Service or anti-cheat detections.
• Dissatisfaction with game balance, mechanics, difficulty, or performance.
• In-game progress resets, seasonal wipes, or balance changes.
• Voluntary support contributions or donations.

5. How to Request a Refund (Limited Cases Only)

Submit refund requests to rog.dev.business@gmail.com within 14 calendar days of the transaction. Include:

• Full name and email linked to your account
• Transaction ID, receipt, or Stripe/PayPal reference
• Clear description of the issue and any supporting screenshots

We will acknowledge receipt within 5 business days. Approved refunds are issued to the original payment method within 7–14 business days.

6. Chargebacks and Disputes

You agree not to initiate chargebacks or payment reversals without first contacting us. Fraudulent chargebacks are treated as a Terms of Service violation and will result in permanent account suspension and reporting to payment processors. If you open a dispute through your bank or payment provider, we will cooperate transparently with Stripe, PayPal, or the issuing bank and provide relevant evidence.

7. Subscription and Recurring Payments

If you subscribe to a recurring plan:

• You may cancel at any time via your account settings or by contacting support.
• Cancellations take effect at the end of the current billing period.
• No partial refunds are provided for unused time within a period.
• Benefits granted during the subscription remain active until the period expires.

8. EU and Swiss Consumer Rights

EU and Swiss consumers normally have a 14-day withdrawal period for online purchases. This right is waived for digital content once delivery has begun with your express consent, as stated in Article 16(m) of the EU Consumer Rights Directive (2011/83/EU). By clicking "Confirm Purchase" you acknowledge that delivery of digital content begins immediately and that your right of withdrawal is thereby waived.

9. Changes to this Policy

We may update this Refund Policy at any time. Changes are posted with an updated "Last updated" date. Continued use of the Game or completion of purchases after updates constitutes acceptance of the revised policy.

10. Contact

Havoc Interactive — Refund Support
Email: rog.dev.business@gmail.com
Website: https://spellboundsurvival.com